picture by Clearly AmbiguousHave you ever said to someone (or wanted to, but didn’t)…  “Will you please just listen to me.”  How many times have you been trying to tell someone something and they were just not listening?  How many times have you felt like you might as well be talking to a brick wall.  Do you feel that sense of frustration rise up your spine as you think about it?  Have you been a poor listener?  Is listening a thing of the past? 

My friend, Ron Wilkins, was probably one of the greatest listeners of all times.  Ron and his apprentice, Gary Washer have taught me much about listening.  I give them credit for most of this material.  Ron said in his book, Removing Emotional Pain, that listening may be the most difficult [life] skill to learn. I agree with that.  Listening is twofold.  It involves listening to ourselves as well as listening to others.  Today’s focus will be on listening to others. What I have found is that by taking the time and making the effort to listen to others that often times the favor will be returned and people listen to me.

Listening is not easy, but it’s not impossible either. Understanding that listening is not an ability, but a skill that can be learned is refreshing.  (Yes, it can be learned!) 

Before we begin talking about how to listen, we need to first of all understand why we typically don’t listen. 

Understanding why listening is so difficult:

  • Many mistakenly believe listening is an ability, not a skill that can be learned.
  • It’s not easy to create the conditions necessary for for good listening.
  • It takes a lot of effort, time and concentration to gather all the facts in a situation.
  • It involves much more than simply hearing words or sounds.
  • It’s challenging to see things from the other person’s point of view
  • Listening involves getting rid of numero uno - ourselves. 

If listening is so difficult, then why bother with it?

  • It prevents you from jumping to conclusions, possibly taking things personally or assuming you already know what the person is saying.  Failing to listen may cause you to take things the wrong way, stripping your inner peace right out from under you.  Listening allows you to see a person’s hurt from their point of view, not yours.
  • It’s just plain rewarding to understand someone else.  You get a sense of fulfillment knowing that you are helping someone else to feel validated and understood.   Feeling understood is one of the strongest needs of human beings.
  • Stronger, more intimate relationships
  • A sense of peace from not having to talk and be number one and feeling like you have to have the last word
  • You will become the most interesting person in the world as Dale Carnegie says in his book, How to Win Friends and Influence People
  • People will love you forever if you take the time to listen to them. 

So if listening has so many benefits, let’s take a look at how we can become better listeners:

1.  The most important aspect of listening involves “putting ourselves in the other person’s shoes.”  I like to give myself a mental image of literally (but not really of course) transporting myself from my body into the body of the other person.  It helps me to “get inside of them.”  This is challenging, and takes lots of practice to master, but it can be done.  The purpose is to try with all of your being to fully understand the person.  Consider the experiences of this person.

2.  Humility.  This thing of getting into the other person’s shoes requires us to completely forget about ourselves and that is very difficult…..  But, it can be done.  Humility is not an option in learning to listen.  It says to the other person, “You are very important and I want to understand you.  Right now, it doesn’t matter what I think.  All that matters is you.”  Challenging?  Yes!  Rewarding?  Oh yeah!!

3. Give the person your full undivided attention and avoid distractions.  If it’s something really important create the favorable conditions necessary to listen to someone.  If someone is trying to talk to you about something and you are in the middle of something else and know you are not really able to listen at the time don’t fake it. These are magic words for this situation:  “John (or person’s name), What you are saying is important to me, but right now, I’m in the middle of something and don’t feel like I can be a good listener.  Is is okay if we talk about this when I am finished so that I can better understand you?” 

Listen with your body.  When someone is talking to you turn your whole body, not just your head (if at all possible), to face the person talking to you.  Don’t just look over your shoulder or worse yet, continue what you are doing, and say “uh-ha, uh ha.”  That doesn’t count.

Know your distractions.  Is the TV a distraction for you?  A certain show?  Turn it off.  Are you in a restaurant with that significant other and the TV is in your view.  Sit in the other direction or ask for another seat.  Is the daily mail more important than the people right in front of you.  You might try listening to their day first and reading the mail later.  See how much this can enhance your listening skills and your relationships.

4.  Do NOT think about what you are going to say in response.  Humility definitely plays a role here.  Because you are humble and forget about yourself for the moment you don’t need to say anything.  This can be especially challenging, but may actually take a huge burden off of us. 

5. Validation.   Once the other person has spoken, then it is appropriate to reword what the other person has said in our own words to make sure we understand.  We’re repeating back to them what we understood them to say.  This is not accusatory, simply rephrasing.  Remember humility….  An example would be, “So what I hear you saying is……”  or “So you are saying…..”

6.  Ask questions if you don’t understand or have enough information.  You might say, I’m not sure I understand you, could you please say that again” or “Will you please explain that a little more.”  This lets the other person know you are trying to understand them.

7.  Listen to their voice inflections and body language.  Is their voice raised?  Are their arms flailing around?  They may be very upset or just plain mad about something.  Voice and body language leaves many clues.  Become a master at recognizing these things.

What are some ways that you have learned to be a better listener?

Has not listening gotten you into trouble?  How?

Can you name some more benefits to listening? 

photo by clearly ambiguous